The first thing we do is have a chat. We’re happy to go over what your concerns are, what your hopes are and see if it’s worth us having any further involvement. Do we fit with what you are trying to achieve and can we help?

As our areas of expertise are so varied, you may just want us to address one area of your business or you may want to utilise all our skills. A chat on the phone will soon give both us and you an idea as to what we can help with.

We like nothing more than coming to see your business. We’re passionate about self storage and we love visiting a facility. Each company is different, and we enjoy getting a feel for what makes your business different and special.

The first visit may involve a mystery shop, if that’s the area of business you want us to look at. It may be a visit to your competitors to see what competitive advantages you have and what you can improve. It can also be more analytical, looking at enquiry levels, pricing, search engine optimisation (getting your web site higher on Google) or simply getting you a web site up and running in the first place.

When we have fully evaluated your business we can supply a full report on your business and individual recommendations for implementation. These may be around your web site (SEO and/or PPC), around the customer journey or simple things on site that can improve the customer experience. It is all tailored to you and your business, with no one report the same.

We’re not afraid of getting our hands dirty and the report doesn’t have to be the end of the process. We can help you implement our recommendations. We can liaise with web site developers, put you in touch with trusted suppliers and contractors, or help you with training and other software changes. It’s up to you!